Retail Technologies & Future Skills Report

9 February 2021 

There is currently very limited data available in relation to the current and future skill requirements of the retail sector which
is concerning for both retail employers and education and training providers. This is somewhat surprising given the size of the sector and its contribution to the economy. Long before COVID-19, technological disruption was a defining feature of the retail landscape. Businesses were embracing new channels and platforms, rapidly redesigning how they operated to meet changing consumer preferences. Covid has dramatically accelerated this dynamic.

This report sets out a comprehensive range of recommendations for retail businesses, policy makers, and education and training providers across a range of key areas. It looks at what is needed to create workplaces where knowledge, ideas and skills are shared, and new quality career paths developed.

The complete report can be read here Retail Technologies Future Skills Report.pdf (size 3.8 MB)